Below are some of the most frequently asked questions. If your question is not listed below, please call Contact Us.
Question:I did not receive an invoice in the email after ordering.
Answer: If you do not receive your invoice immediately after placing an order, be sure to check your SPAM/JUNK folder.
Your invoice can also be found in your Account, should you need to print a copy for your records.
Question:Do you ship to APO and FPO military addresses?
Answer: Yes. APO and FPO packages must be sent via USPS.
APO and FPO are abbreviations used by the US Military Postal Service to deliver mail and packages to military personnel overseas. APO stands for Army Post Office and is associated with the US Army and Air Force. FPO stands for Fleet Post Office and is associated with the Navy and its ships.
Properly enter your SHIP TO address, with correct spacing AND your 9-digit SHIP To Zip Code.
Your State and City will automatically fill in. (ie CITY: FPO and STATE: AA.)
Example Address: Incorrect: PSC3 Box1234
Correct: PSC 3 Box 1234
Example Zip Code: Incorrect Zip: 34011
Correct Zip: 34011-1234
Question:What methods of payment do you accept?
Answer: We accept VISA, Master Card, American Express and Discover Card. All payments are processed using our secure server. We also accept payment using the secure online services of Pay Pal. A Pay Pal account is not necessary to use this service.
Question:What is your Return Policy?
Answer: All sales are final. However, we will replace product that is determined to be damaged, or for any errors made in shipping. Damage that occurs while in transit will be handled by the shipping authority.
For more information, please view our Return Policy.
Question:Will you share my information from the Newsletter or from an order placed?
Answer: We do not share or sell any customer information. For more information on our Privacy Policy.
Question:I cannot login to my account.
Answer: If you have forgotten your Password, please go to Forgot Password. If your email address has changed, simply login with your OLD Email Address and password, then update your account.
Question:Incorrect Shipping Address
Answer: Please contact us immediately if you have made an error on your shipping address. We are not responsible for incorrect shipping information provided.
Question:How do I check what browser I am using?
Answer: To help resolve any issues you may experience while visiting our web site, we may ask what browser you are using. Your Browser Information
